Terms of purchase
Version 1.2, 10 October 2026
1. About Dabao
Dabao sells ready-made, frozen meal boxes through dabao.se. The seller is Dabao Food AB, organisation number 559604-2407, Gustav III:s Boulevard 39, 169 73 Solna, Sweden. Contact: order@dabao.se. These terms apply to every order on dabao.se; by ordering you accept them. The Swedish version prevails if the two differ.
2. Ordering and payment
You choose boxes and add-ons, then pickup or home delivery, a day and a time. An order is binding once the payment has gone through and you have received a confirmation email with an order number. Payment is by Swish at the time of ordering. An order that is not paid within 15 minutes is removed. All prices are in Swedish kronor including VAT. From the number of boxes stated on the menu, a lower price per box applies to the whole order; the checkout shows what you pay. We may decline an order, for example if a day sold out while you were ordering; nothing is charged in that case.
3. Pickup
Boxes are collected at the place and within the time slot you chose when ordering. Have your order number or the confirmation email ready. Boxes not collected within the slot go back to the kitchen and are not refunded, because the food has already been prepared for you.
4. Home delivery
Home delivery is offered within the postcodes shown at checkout, for the fee and minimum number of boxes stated there. The driver hands the boxes over in person within the chosen window and calls if nobody answers. If you allowed the boxes to be left at the door when ordering, the driver does so, and they are your responsibility from then on. If nobody receives them and they may not be left at the door, the driver takes them back and no refund is made.
5. Changes and cancellation
You can change the day, time, address and details for the driver, or cancel the whole order, through the link in the confirmation email until 20:00 the day before pickup or delivery. On cancellation the full amount is refunded automatically to the Swish number that paid, usually within minutes. To change the contents, cancel and order again; the same step does both. After 20:00 the day before, your boxes are packed and the order can no longer be changed or cancelled.
6. Right of withdrawal
Meal boxes are foodstuffs that deteriorate quickly, so under the Swedish Distance and Off-Premises Contracts Act (2005:59) there is no statutory right of withdrawal for them. Our cancellation right in section 5 applies instead, giving a full refund until 20:00 the day before.
7. Allergens and contents
Allergens are listed per dish and add-on on the menu, in the confirmation and on every box. All dishes are cooked in the same kitchen, which holds, among other things, wheat, soy, eggs, milk, peanuts, tree nuts, sesame and shellfish. We keep ingredients apart and wash up between dishes, but we cannot promise that the food is completely free from traces of them. If you have a severe allergy or questions about the contents, contact us before ordering.
8. Storage and reheating
The boxes are cooked, chilled quickly and frozen under controlled conditions. They are handed over deep-frozen and should go into the freezer straight away unless eaten within a day. Follow the instructions on the box for thawing and reheating. Do not refreeze thawed food. The fresh salad comes chilled in its own cup: keep it in the fridge, do not freeze it, and eat it within the time stated on the menu.
9. Problems and complaints
If something is missing, wrong or not of the quality you can expect, email order@dabao.se as soon as possible, ideally the same day and with a photo if you can. We put it right with a new delivery, a replacement or a refund. The Swedish Consumer Sales Act (2022:260) applies. If we cannot agree, you can turn to the National Board for Consumer Disputes (arn.se) or the EU online dispute resolution platform (ec.europa.eu/odr).
10. Taste guarantee
On your first order: if you did not like a dish, reply to the confirmation email within 14 days of the pickup or delivery day and tell us which one, and we refund what one box of that dish cost, to the Swish number that paid. The guarantee covers one box per dish and does not affect your rights under section 9.
11. Free boxes, codes and the stamp card
A code for a free box makes the cheapest box in the order free; add-ons and any delivery fee are paid as usual. The conditions are stated where you receive the code: the smallest number of boxes, whether it is for a first order only, and its last day. A code works once, only one code can be used per order, and a code cannot be exchanged for money. Friend link: someone who orders for the first time through your link gets a free box, and once that order is paid you get a code of your own. You cannot use your own link. Stamp card: every box you pay for is a stamp, counted on the email address you order with. A full card (ten stamps today) becomes a code for a free box. Free boxes and refunded boxes give no stamp. We may change or end these offers for the future; codes you already have stay valid until their last day.
12. Personal data
How we handle your data is described in our privacy notice at dabao.se/en/privacy.
13. Changes to these terms
We may update the terms. The version in force when you ordered applies to your order. The version number and date are at the top of this page.